Delivery Policy
Last updated: April 2026
How Services Are Delivered
A14R delivers consultancy services primarily through digital means. The majority of engagements are conducted remotely, with on-site delivery available within the United Kingdom by prior arrangement.
Remote Delivery
Remote services are delivered through a combination of:
- Video and audio calls (via agreed platforms such as Google Meet, Zoom, or Microsoft Teams)
- Written reports, strategy documents, roadmaps, and frameworks shared via email or agreed collaboration tools
- Asynchronous communication via email and shared workspaces
- Facilitated remote workshops using appropriate virtual collaboration tools
No physical goods are shipped. All deliverables are provided in digital format unless otherwise agreed in writing.
On-Site Delivery
Where on-site delivery is agreed, services are provided at the client's premises or a mutually agreed location within the United Kingdom. Travel and expenses incurred for on-site delivery will be invoiced at cost, unless a fixed arrangement has been agreed in the engagement agreement.
Commencement of Services
Engagements commence upon receipt of a signed or confirmed engagement agreement and, where applicable, payment of any agreed advance fee or deposit. A commencement date will be agreed between the parties at the outset of each engagement.
Timelines and Delivery Schedules
Indicative timelines are set out in the relevant engagement agreement or Statement of Work. Timelines are estimates and may be subject to change where dependent on timely input, feedback, or decisions from the client. A14R will communicate any anticipated delays promptly and work collaboratively to agree revised schedules where necessary.
Client Responsibilities
Timely delivery depends on the client providing access to relevant information, stakeholders, and systems as reasonably required. Delays caused by the client may affect agreed timelines without constituting a breach by A14R.
Contact
Questions regarding delivery may be directed to info@a14r.co.